Skip to content
Opinion
Link copied to clipboard
Link copied to clipboard

Chase opens first branch in Philly with big fanfare but struggles to handle customer rush

A would-be Chase Manhattan customer complains the bank's new Rittenhouse Square branch (grand opening today) and its online service present long waits for service. The bank's Philly chief, Michele Lawrence, admits they have a problem, blames regulation and the need for secure tech.

JPMorgan Chase & Co.'s new bank branch at its three-block office complex near Wilmington, DE. The financial services firm employs 11,000 in metro Philly -- mostly in Delaware -- claims a million customers here and is adding branches in the Philly area, but slower than expected
JPMorgan Chase & Co.'s new bank branch at its three-block office complex near Wilmington, DE. The financial services firm employs 11,000 in metro Philly -- mostly in Delaware -- claims a million customers here and is adding branches in the Philly area, but slower than expectedRead moreJoseph N. DiStefano