How many patients would recommend their Philly-area hospital to family and friends? Check your local hospital.
Patients were asked: Would you recommend this hospital to your friends and family?
Patients overwhelmingly would recommend their Philadelphia-area hospitals to friends and family, an Inquirer analysis of federal survey data found.
Ninety-two percent of survey participants said they would “probably” or “definitely” recommend their hospital following a stay. Hospitals nationally had a slightly higher recommendation rate of 94%.
Recommendations from family and friends are a powerful referral source for hospitals. Studies show such recommendations influence where patients choose to seek care.
In the Philadelphia area, the most recommended acute-care hospitals spanned facilities from West Philly to the suburbs: Hospital of the University of Pennsylvania, Chester County Hospital, and Doylestown Hospital were patient favorites, recommended by 97% of their patients.
At all three hospitals, more than 80% said they would “definitely” recommend the hospital, and fewer than 3% said they would not recommend at all.
The hospitals with the fewest patients overall who would recommend it were St. Francis Hospital (16% would not recommend), Lansdale Hospital (14%), and Nazareth Hospital (14%).
The data come from the Centers for Medicare & Medicaid Services’ most recent update of the Hospital Consumer Assessment of Healthcare Providers and Systems — a survey of patients’ experience in more than 4,000 hospitals across the nation from April 2022 and through March 2023.
Patients were asked to answer the question: Would you recommend this hospital to your friends and family?
Here’s a look at how patients responded to that question for acute care hospitals in the Philadelphia region: