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Comcast revamps Xfinity stores to improve customer experience

Gripping his TV remote, Bob Klewans, 75, wandered into the Xfinity store on South Columbus Boulevard one recent afternoon. Unlike in years past, he was met by a Comcast greeter and chatted up by one of the store's managers.

Comcast Regional Senior Vice President LeAnn Talbot demonstrates an Xfinity iPad app to Allison Goodman, 10, at the opening of the new Xfinity store in the Oxford Valley Plaza in Langhorne Pa., on Thursday April 26, 2012. (Comcast Photo / Joseph Kaczmarek)
Comcast Regional Senior Vice President LeAnn Talbot demonstrates an Xfinity iPad app to Allison Goodman, 10, at the opening of the new Xfinity store in the Oxford Valley Plaza in Langhorne Pa., on Thursday April 26, 2012. (Comcast Photo / Joseph Kaczmarek)Read more
    by Bob Fernandez, Inquirer Staff Writer
    Published