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Hotel housekeeping on demand: Marriott cleaners say this app makes their job harder

Management says the software has increased productivity, but housekeepers say it doesn't take into consideration the nuances of their job.

Katherine Payne, a housekeeper at the Philadelphia Marriott Downtown, poses for a portrait on Tuesday, June 26, 2018. The hotel, which is the largest in the city, says its new tech tool to schedule and manage their housekeepers on-demand has improved productivity and saved on "time and labor expense." But housekeepers say the tool has actually made their job harder and more time-consuming by taking away the control they had over their schedule.
Katherine Payne, a housekeeper at the Philadelphia Marriott Downtown, poses for a portrait on Tuesday, June 26, 2018. The hotel, which is the largest in the city, says its new tech tool to schedule and manage their housekeepers on-demand has improved productivity and saved on "time and labor expense." But housekeepers say the tool has actually made their job harder and more time-consuming by taking away the control they had over their schedule.Read moreHEATHER KHALIFA / STAFF PHOTOGRAPHER